FAQ

Got Questions?

Browse our most frequently asked questions list below to learn everything you need to know!

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.

How many children can play in a bounce house at one time?
Unit occupancy will vary from unit depending on size and capacity.  We will provide you with equipment specifications prior to use.

How far in advance should I reserve my units?
The best way to ensure that you will be able to reserve your desired unit is to book as soon as you have decided on the date for a party. 

Do you deliver and setup your units? If so, can we depend on you being on time?
Absolutely!  We pride ourselves on our efficient and stress free delivery. Delivery prices vary based upon the delivery location.

What happens if it rains?
If rain is predicted on the day of your event, you will be given the option to cancel your rental or reschedule at no cost. However, if the equipment is delivered to you there are no refunds.

Do you require a deposit at time of booking?

Yes, we require a 25% deposit to secure a unit.  Full payment is due 7 days prior to event.

 What is your cancellation policy?

You will receive a full refund of your deposit with cancellation at least 21 days prior to your event date. If you need to cancel your event less than 21 days prior to reservation date, we will keep the deposit but you may apply it to a future rental within a 30 day period

Can I use a water hose on a bounce house?
Some of our bounce houses and slides are designed to be used wet or dry.  We have different categories setup under our Rentals tab to show which units allow water. 

Why does it cost more to get the bounce house wet?

Some of our units can be enjoyed wet or dry.  All of our units are rigorously cleaned but we need to give extra attention to the ones that get wet.  We need to charge extra as we spend additional time cleaning the unit.

 Is it safe to use electricity with inflatables that use water?
It is important when using inflatables that require water that the electrical outlet be protected by a ground fault circuit interrupter (GFI). This will trip if there is an electrical short. Also, you should ensure that any extension cords or electrical cords are not in or around water.

How much electricity do your units use?
The blower runs continuously and uses approximately 14¢ of electricity per hour, utilizing less energy than most household appliances.

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